Developing intercultural training skills

 

Course Outline 

 

Day 1 – An introduction to the cross-cultural field

  • Introduction and objectives

  • Intercultural simulation and debrief

  • Perceptions of other cultures

  • What is culture?

  • Cultural values

  • Impact of values on work practices

 

Day 2 – Culture and communication

  • Key cultural models, frameworks and dimensions

  • Implications and opportunities for communication skills training

  • Culture and communication - the role of language

  • The role of culture in social interaction, meetings and discussions, presentations, negotiations, written communication

  • Activities to integrate intercultural topics into communication skills training

  • Examples of materials and activities

 

Day 3 – Types of intercultural training and training activities

  • The contexts of intercultural training

  • Types of intercultural training

    - culture-general versus culture-specific

    - culture training for relocation

    - general awareness raising

    - working in international teams

  • Designing intercultural training courses – stages of course design; use of high level and detailed design documents

  • Designing a country specific intercultural training session for relocation

  • Activities and materials for intercultural training

  • Exploiting video and audio resources

 

Day 4 – Types of intercultural training and training activities

  • Assessing intercultural competence - methods and tools

  • Tailoring training design to differing learning styles across cultures - cognitive learning, experiential learning, engaging with the learners’ emotions

  • Exploiting artefacts and authentic material

  • Using case studies and critical incidents

  • Using role plays and simulations

 

Day 5 – Training delivery and evaluation

  • Designing an intercultural seminar for working in international teams - needs assessment, seminar design, activities and learning approaches, materials design

  • Evaluating intercultural training - measuring the success of training

  • Sources for further reading and professional development

  • Course review and personal action points



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